Support when you need it
Service is at the heart of all that we do. From our responsive, professional field services team to our flexible support agreements, we operate our business with our customers in mind.
With 360 Engineering, you decide on the level and type of support that suits your organisation. We then work with you to tailor a personalised support package, so that you only pay for what you need and nothing you don’t.
For full visibility of support issues, we have an online portal for real-time management of support items and resolutions. With a dedicated login, our customers can monitor and manage their support requests. In times of need, we understand that you want to speak to a real person first-time, every time. Our free-call 1800 number is manned 24 hours a day, every day. You don’t work 9-5, so neither do we.
Our support capabilities include:
• 24 hour telephone and remote access support
• Onsite support
• Responsive, timely call-outs
• Scheduled system functionality audits
• Scheduled maintenance runs
• Agreed response times for different support events
Why choose 360 Engineering
360 Engineering have the knowledge and expertise to deliver quality solutions to improve operational, business and system performance.
We believe in good old-fashioned customer service and providing the support you need. From flexible agreements to fast responses, we’re here for you.
24/7 Real-Time Support
When operations are critical, you want to speak to a real person first-time, every time. Our free call 1800 number is manned 24 hours a day, every day of the year.
Remote Access and Onsite Support
We have the capacity to provide both remote and onsite support. Our team are well-equipped to access sites safely, securily and quickly to get the job done.
Scheduled Maintenance Runs
We’re the partner you need to provide proactive support for scheduled maintenance runs to keep things running smoothly.
System Functionality Audits
We believe in identifying potential issues, before they become a problem. We conduct System Functionality Audits to minimise risk and maximise peace of mind.
Field Services and Implementation
With our broad coverage in both metropolitan and regional areas, our team are able to provide services and implement solutions in the field.
Responsive, timely callouts
Many of our clients require dedicated response times to keep operations up and running. Whatever your needs, we’re committed to responsive, timely support.